Jimmy John's

Reviews about Jimmy John's

• 3 / 5

  By Christoph Schuerch
  I'm a long time resident of Allendale and have given this place my business probably close to 100 times. Not that it matters. This is an example of bottom-of-the-barrel customer service and should not be happening to anyone. Corporate needs to retrain certain aspects of this franchise.
  
  Anyway... I stopped into this location recently, and ordered a #9 with extra hot peppers. They made the sandwich and handed me it plus the slip as per usual. I get home and start eating and there are no hot peppers to be found. No big deal, people make mistakes. However, the slip has the right information on it.
  
  I call, and simply state the situation. The employee says that they can remake the sandwich if I bring it back. I say that I'd like them to deliver it, and it's perfectly fine if they throw it in with a later delivery, and I'll be sure to tip the driver. The employee tells me Jimmy John's can't do this. The sandwich place that widely advertises that they deliver just one sandwich, can't throw another sandwich in with an existing delivery in a tiny delivery radius to make things right for someone whose order they screwed up. Last thing said to me by the employee I spoke to was "I don't know what to tell you".
  
  It's a shame because I've always thought the employees over the years at this place have a good attitude, and good customer service seems to be valued. Well greetings and smiles are fine, but in a situation like this, do right by your customer.
  
  I like the food and all, but I don't think I'll be going back here.
  
  Update: I did get a call from a rep for JJ and a gift card in the mail. This was a bit rough, but ultimately the company did the right thing. It's a nice location and the workers have a good attitude.
  December 10, 2016
• 5 / 5

  By DaiLynn Dietz
  Upon request, sandwiches can be made with love, which is then indicated on the wrapper. Brings peace of mind to those of us particular about the emotional well-being of our sandwiches.
  September 30, 2016